By using the services offered on inkingo.com the user agrees to the terms mentioned herewith :

Returns of courier:

Courier returns occur when the order is not shipped and is marked “Return to Origin” (RTO). Below is a list of possible reasons why the order is marked RTO.

Reasons for undelivered dispatch:
* Customer is unavailable
* COD not possible
* Customer request for future shipment .
* Incomplete address
* Locked door/space/office.
* The customer refused the shipment.
* Customer Initiated Auto Pickup.
* Pincode does not work.

Here, the default return address is Inkingo, 12/143 Geeta Colony, Opposite park, Near Dispensary, 110031- New Delhi. Once we receive the returned shipment, your merchant account will be changed as a result and an update will be sent to you if you have provided us with your email address. Because not all courier providers allow it, using a custom return address is presently not allowed.

Returning courier orders necessitates action:
When an order is returned, Inkingo will keep it for 30 days from the date the order was designated as RTO, without charging a warehousing fee.

Within this 30-day period, you can choose to reship the item to yourself or to any other address; otherwise, we will give the order to charity. Please keep in mind that after this time, you will not be able to do anything with the returned orders.

Please keep in mind that if the pin code becomes unusable after the order is placed, Fabrint will not be liable for the RTO, and no refunds will be issued as a result.

You can refer to this article to learn how to re-ship your order.

Incorrect Address – If the courier team discovers that the address you gave for delivery is incorrect and an address correction is needed, you will be charged Rs. 65 + GST for updating the address after the shipment has begun travelling.

Returns from Customers:

Difficulties with product quality:
Any issues with misprinting, damaged, or defective materials provided to the customer must be reported to Inkingo within 10 days of receipt of the product. Any claims for products lost in transit must be submitted within 10 days of the estimated delivery date.

Broken products received:
All difficulties with fragile products such as mugs and framed posters must be reported within 10 days of the product’s delivery date. Send us photos of the broken product, as well as the actual packaging in which the goods was received by the client, with the shipping label and customer details clearly visible for verification.

Customer Rejection:
Because the product is personalised to the customer’s specifications, any return or rejection must be handled via you. We do not offer refunds for any changes made to an order for size or colour, thus any changes must be made at your own expense and discretion. A fresh order will be placed at your expense.

Action on Orders That Have Been Returned:

Once received by Inkingo, orders that are returned due to erroneous addresses or rejected by customers are marked as ‘Returned to origin’ (RTO) under the Manage Returns page in the merchant panel. Inkingo would keep the returns for 30 days from the date the order was designated as RTO, and the merchant might opt to reship the order to himself or another address within that time frame, after which the order would be donated to charity. After this time, the merchant will be unable to take any action on the returned orders.

Cancellations:

Customer cancellations —
If we get a cancellation notice and the order has not yet been processed, we will promptly cancel the purchase and return the entire cost as credits to your Inkingo Account. We will not be able to approve the cancellation request if the product has already been printed and sent. In such circumstances, the product goes through its typical lifecycle.

Inkingo Cancellation –
In some cases, we may not be able to accept an order and may be forced to cancel it. At our sole discretion, we have the right to refuse or cancel any order for any reason. Limitations on available quantities, mistakes or omissions in product or pricing information, or concerns found by our credit and fraud avoidance department are all possible reasons for your order being cancelled. Before approving any order, we may require additional verification or information. If all or part of your order is cancelled, or if additional information is needed to accept your order, we will notify you.
If you cancel your order after it has been charged, the money will be reversed in your merchant account during the next 15-day ledger closing cycle.

Refund Procedure:

If the order is cancelled and a refund is granted, the return is given in the form of ‘Credits.’

This credit can be used to place future orders with Inkingo.
Credit Transfer – The credit granted can only be passed on and used by another customer once, with prior notification to Inkingo.

The customer agrees not to contest Inkingo’s decision and to accept Inkingo’s decision on the cancellation.